# Video issues

### I can't use the camera on Keet

* Check that the camera is selected and enabled during a call:

<figure><img src="/files/TQLWubB9e3M5M7gd4Mqo" alt="" width="321"><figcaption></figcaption></figure>

* Verify that you have granted Keet the necessary camera permissions.<br>

- [x] Desktop: '**Settings**' / '**Privacy & Security**' / '**Camera**' / '**Keet**'
- [x] Mobile: '**Settings**' / '**Apps**' / '**Keet**' / '**Permissions**'

<figure><img src="/files/YdIEuQjRWtUl8CLmhUxD" alt="" width="563"><figcaption></figcaption></figure>

* Test the camera in other apps to ensure it's functioning properly.

***

### Video quality is low

* Adjust video quality settings during the call on Desktop. \
  Click on the dropdown button next to the camera icon to change video quality.

<figure><img src="/files/OWoHbPtH0DAfEmGYnH0L" alt="" width="563"><figcaption></figcaption></figure>

* Ensure that you and your contact have a stable internet connection.

***

### I want to use my rear camera during a call

To switch cameras when calling from your mobile device, tap '**Flip camera' \[**��] icon

<figure><img src="/files/EsnUTbqZFdXn70usykrO" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
If you are experiencing further issues, please [submit a bug report](/technical-support-and-troubleshooting/submit-a-report.md) to the '**Bug Bandits**' group and our team will look into it.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.keet.io/technical-support-and-troubleshooting/video-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.