Sound issues

I am facing issues with the microphone on Keet, what should I do?

My contact can't hear me

• Ensure the microphone is enabled and not muted:

  
• Unmute the microphone in the call options panel:

  
• Verify that Keet has the necessary microphone permissions on your device.

• Test the microphone in other apps to rule out hardware issues.

---

I can't hear the other person on a call

• Check your device’s volume settings.

• Verify that your contact has the Microphone enabled:

• Ensure speakers or headphones are properly connected.

• Restart or re-enter the call if the issue persists.

---

Sound quality is low

• Make sure both you and your contact have a stable internet connection.

• Check that the correct audio device is selected:

• If using Bluetooth headphones, confirm they are connected and Keet has permission to access nearby devices.

• If the issue continues, try restarting or re-entering the call.

If you are experiencing further issues, please submit a bug report to the 'Bug Bandits' group and our team will look into it.