# Sound issues

### My contact can't hear me

* Ensure the microphone is enabled and not muted:<br>

  <figure><img src="/files/WlxUAUtI6F1YIfhVABVy" alt="" width="321"><figcaption></figcaption></figure>
* Unmute the microphone in the call options panel:<br>

  <figure><img src="/files/JfOb4LzArxnVW67hh0eJ" alt="" width="563"><figcaption></figcaption></figure>
* Verify that Keet has the necessary microphone permissions on your device.

- [x] Desktop: '**Settings**' / '**Privacy & Security**' / '**Microphone**' / '**Keet**'
- [x] Mobile: '**Settings**' / '**Apps**' / '**Keet**' / '**Permissions**'

<figure><img src="/files/yAjJQ8HKpX1Gi9DwXy3c" alt="" width="563"><figcaption></figcaption></figure>

* Please note that after the update or reinstall the OS may request microphone access once again.

<figure><img src="/files/fe9fQC4KVqqjkrM1V6Ma" alt="" width="489"><figcaption></figcaption></figure>

* Test the microphone in other apps to rule out hardware issues.

***

### I can't hear the other person on a call

* Check your device’s volume settings.&#x20;
* Verify that your contact has the Microphone enabled and unmuted:

<figure><img src="/files/AhrJWp0vH6n7xE7BPH28" alt="" width="268"><figcaption></figcaption></figure>

* Ensure speakers or headphones are properly connected.
* Restart or re-enter the call if the issue persists.

***

### Sound quality is low

* Make sure both you and your contact have a stable internet connection.
* Check that the correct audio device is selected:

<figure><img src="/files/pnucPZxj16z9TR3g2OKz" alt="" width="357"><figcaption></figcaption></figure>

* If using Bluetooth headphones, confirm they are connected and [Keet has permission](/installation-and-setup/app-permissions.md) to access  nearby devices.
* If the issue continues, try restarting or re-entering the call.

{% hint style="info" %}
If you are experiencing further issues, please [submit a bug report](/technical-support-and-troubleshooting/submit-a-report.md) to the '**Bug Bandits**' group and our team will look into it.
{% endhint %}


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