Other Issues
How can I check my network connectivity on Keet?
When you open your profile, you’ll see the current network status.
🟢 P2P friendly network You’re on a network that supports smooth connections with all devices.
🟡 Not P2P friendly network You’re on a restricted network, which may affect connections with other devices on limited networks. No action is required — this is for information only. It also helps us identify possible causes of issues you may encounter.
🔴 Offline You cannot receive messages, voice calls, or video calls. Any messages you send will be delivered once you’re back online.
How do I update Keet to the latest version?
Keet is currently in Beta, so keeping the app updated is essential for the best performance and stability.
If an update is available, you’ll see a prompt within the app:
Make sure auto-updates for Keet are enabled in your mobile device’s app store.
I am not able to download a file on Keet
Ensure you have given necessary media access permissions to Keet.
Ask the person who shared the file to stay online.
Check your internet connection, restart the app and try loading the file again.
I cannot enter the room with an invite link
Ask the person who invited you to generate a new invite link and share it with you.
Room is stuck on loading
Check your network connectivity.
Restart the app and try entering the room again.
I am unable to access Keet Wallet
Keet wallet is under development.
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