Other Issues
I am not able to upload/download a file on Keet, what should I do?
Ensure you have given necessary media access permissions to Keet.
Check your internet connection, restart the app and try loading the file again.
If the issue persists, you can report it in the Bug Bandits room on Keet:
Room is stuck on loading, what should I do?
Check your network connectivity.
Restart the app and try entering the room again.
If the issue persists, you can report it in the Bug Bandits room on Keet:
If the issue you’re facing prevents you from opening Keet or joining the room, please email us at [email protected].
I am unable to access Keet Wallet, what should I do?
Keet wallet is still under development.
How do I update Keet to the latest version?
To ensure you have access to the latest features and security updates, follow these steps:
Mobile (Android/iOS): Enable auto-updates on respective app stores.
Desktop: Keet will automatically update when a new version is available.
While using the app, if an update is available, Keet will prompt you with an update dialogue box within the app. Click ‘Update app’ to install the latest version.
Note: Keet is currently in Beta, so keeping the app updated is crucial for the best performance and stability.
How can I check my network connectivity on Keet?
When you open your profile, you’ll see the current network status. It can be:
🟢 P2P friendly network: You’re on a network that supports easy connections with all devices.
🟡 Not P2P friendly network: You’re on a limited network, which may affect connections with other devices on limited networks.
When you see the yellow network status, no action is needed from you. This status is just for your information. It also helps us identify the cause of any issues you might be experiencing.
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