Notifications
How do I manage notifications in Keet?
Go to 'Profile' / 'Notifications' to specify how and when you receive notifications and customize sound and ringtone.
Go to 'Profile' / 'Settings' / 'Notifications and Sounds' to customize notification sound and call ringtone.
Here you can also toggle in-app sounds for sending and receiving messages when Keet is open.
🔊 Ensure push notifications are enabled in your mobile device settings for the Keet app.
Open your device 'Settings' / 'Apps' / 'Keet' / 'Notifications'.
Android:
iOS:
Make sure all the necessary categories are enabled; otherwise, you may miss push notifications for messages, incoming calls, or mentions.
The exact location of the Notifications menu may vary depending on your device and OS version.
Why am I not receiving notifications?
Check that notifications from Keet are enabled on your device and that your internet connection is stable.
Re-enable the notification for Keet in 'System' / 'Settings' / 'Apps' / 'Keet' / 'Notifications' by toggling 'Allow notifications' off and on again.
Make sure your device isn’t in Silent, Focus, Do Not Disturb, Reduce Interruptions or Sleep mode, etc, or add Keet to the exceptions for these modes.
Ensure Keet isn’t restricted by your device’s background activity or battery optimization settings (sometimes referred to as sleep/deep sleep mode).
Make sure you’re running the latest version of Keet, as updates can improve notification reliability.
Can I mute group chat notifications for a particular time period?
Not yet, but this feature may be added in future releases. You can toggle the notifications for the group manually.
If you are experiencing further issues, please submit a bug report to the 'Bug Bandits' group and our team will look into it.
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