Keet App issues

What should I do if Keet is not working properly on my device?

Here are the basic steps to take if you are experiencing app issues.

1. Verify that you are online by checking your status in Profile:

1. Restart the app.

2. Wait a couple of minutes for the app to sync.

3. Clean the device cache (optional).

4. Restart the device.

Under no circumstances should you delete any Keet-related files or folders on your device(s) manually

1. Ensure you are using the latest version.

If the application was installed from the Store and auto-update is enabled, it should fetch and install the updates automatically.

However, if installed from APK or tar.gz, you may need to download and install the update manually.

1. If you are using VPN, check if it is not blocking Keet.

Keet works with most VPNs, but certain VPN settings or features may affect the app. If you encounter issues, try using Keet without a VPN to see if that resolves the problem.

If you are experiencing further issues, please submit a bug report to the 'Bug Bandits' room and our team will look into it.

---

If the issue you’re facing prevents you from opening Keet or joining the room, please email us at [email protected]