# Keet App issues

### Keet is not working properly on my device

Here are the basic steps to take if you are experiencing app issues.

* Verify that you are online by checking your status in Profile:

<figure><img src="https://2790250247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLZAOh8HGmonUCseQFS35%2Fuploads%2FSOc0DkAVcnR2UIzK0Puq%2FScreenshot_20250918_203844_Keet.jpg?alt=media&#x26;token=793182fc-d072-4c2a-bc5a-2ff9eefe1f9c" alt="" width="375"><figcaption></figcaption></figure>

* Restart the app and wait a couple of minutes for it to sync all groups.
* Clean the device cache (optional).
* Restart the device.

{% hint style="danger" %}
Under no circumstances should you **delete** any Keet-related files or folders on your device(s) manually
{% endhint %}

* Ensure you are using the latest Keet version.&#x20;

If the application was installed from the Store and auto-update is enabled, it should fetch and install the updates automatically.&#x20;

However, if installed from APK or tar.gz, you may need to download and install the update manually.

* If you are using a VPN, check if it is not blocking Keet.&#x20;

Keet works with most VPNs, but certain settings or features may affect its performance.&#x20;

Please check whether your VPN service supports P2P traffic. Some providers offer specific settings (e.g., **“Allow P2P traffic”**) or dedicated servers that are optimized for P2P connectivity. Make sure this option is enabled or that you’re connected to a server that supports P2P.

If you encounter issues, try using Keet without a VPN to see if that resolves the problem.

{% hint style="info" %}
If you are experiencing further issues, please [submit a bug report](https://support.keet.io/technical-support-and-troubleshooting/submit-a-report) to the '**Bug Bandits**' group and our team will look into it.
{% endhint %}

***

### Messages are not loading in a group

If you’re unable to send or receive messages in a group or DM but still have access to it, you can try repairing it. You don’t need to be an administrator or moderator - any peer can use this feature.

To repair a group, open its options, scroll down, and select '**Repair group'**.

<figure><img src="https://2790250247-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLZAOh8HGmonUCseQFS35%2Fuploads%2FajSfRQCP2iOKYDvvp1Xf%2FScreenshot_20260407_161511_Keet.jpg?alt=media&#x26;token=3c9165c8-142a-45ac-8fd2-543f8c451953" alt="" width="324"><figcaption></figcaption></figure>

Keet will attempt to fix the issue. You may need to run the repair a couple of times to see the results.

If the problem persists, please submit a report via the Feedback form.

***

If you’re having issues with installation, opening Keet app or joining the group, please email us at `support@holepunch.to`